Orlando/Orange County Convention & Visitor’s Bureau, Inc, a Florida corporation (“Visit Orlando”) respects the privacy of those who visit our site(s) and/or mobile services.
When you visit one of the websites mentioned above, our Web server automatically recognises the domain name of your computer or Web-enabled device. We collect information that you voluntarily share when you complete an online registration form, respond to a survey, request visitor information, enter a contest, make a purchase, or make postings to bulletin boards or chat areas on our sites or via other website transactions. This information may include, but is not limited to, your name, company name, address, phone number, fax number, email address and payment information.
When you make a purchase on one of our websites, we will collect the additional contact and payment information, payment history, profile and preference information that you provide.
We may also collect information on what pages you access or visit, as described below.
Visit Orlando uses information collected about visitors to our websites to:
The use and disclosure of personal information will be strictly limited to the purpose for which it was collected, as identified above.
Visit Orlando may share information collected through our websites with agents or contractors authorised solely to perform services on our behalf, such as providing support for our internal operations. The information which may be disclosed to third parties is only that which is authorised by Visit Orlando, or required by law. Information transferred to these parties will be isolated to strictly that information required to fulfill the third party’s responsibilities, and will be returned or disposed of upon completion of the third party contract.
Note that we will automatically discard personal information, and cease all communication with any person who has not had any transactions with Visit Orlando for two or more years.
We do not rent email addresses to third-party organisations. From time to time, Visit Orlando may also share information collected through our websites with other reputable third-party organisations whose products or services we feel may be of interest to you or to deliver on our behalf advertisements to you on other Websites you visit. However, please note that we do not share email addresses with third-party organisations for their marketing purposes, instead, we may occasionally send you messages from reputable third-parties on their behalf, and you will be able to opt-out of future third party offers if you choose to opt-out as set forth below.
We may allow advertisements to be placed on our websites by third-party organisations. Those organisations may collect web-reporting data on their placed advertisements.
VisitOrlando.com does not knowingly collect Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe that VisitOrlando.com has Personally Identifiable Information about anyone under the age of 13, please contact us at privacy@VisitOrlando.com.
A “cookie” is a small piece of information that a website can store in a designated file on your computer or Web-enabled device. Cookies can be used, among other things, to identify your computer or device, sometime across multiple devices, when you log into a website and may track your IP address (which provides general location data).
We collect clickstream data and HTTP protocol elements through access logs. This information is not personally identifiable and is used for website and system administration, including research and development, user analysis and business decision-making.
By providing Visit Orlando with your email address you provide Visit Orlando with your implied consent to receive email communications about new Visit Orlando products and services, third party offers we may send you, or other promotional Visit Orlando communications.
If you do not wish to receive such communications, you may opt-out by sending an email request to privacy@VisitOrlando.com. In your email, please indicate which mode(s) of communication you would like to opt-out of (postal mail, email or telephone contact). If you are visiting other websites and see an advertisement from Visit Orlando, there will be an opportunity to opt-out of future Visit Orlando ads on that site as managed by the third party provider through its opt-out function.
Please note that Visit Orlando Members who opt-out of promotional Visit Orlando communications will continue to receive non-promotional Visit Orlando communications via email that are otherwise provided as conditions of membership. If you have Membership questions, please contact Member Relations at 407-541-4303 or via email at memberrelations@VisitOrlando.com.
If you do not wish to have your information shared with third party companies as previously described, please send an email request to privacy@VisitOrlando.com indicating such. We will be sure your name is removed from the list we share with other organisations.
You can also contact us by mail or phone:
6277 Sea Harbor Drive
Orlando, FL 32821
Upon your request, we will provide you with the opportunity to review and correct the contact and payment information that we maintain about you. We will accommodate all reasonable requests. If you wish to review the accuracy of the information you have provided, please send an email request to privacy@VisitOrlando.com.
Visit Orlando may request that you supply enough information to enable us to account for the existence, use, and disclosure of your personal information. Upon a request for access to information, we will undertake to respond within thirty (30) days, and no longer than sixty (60) days, of the receipt of your request. Visit Orlando reserves the right to refuse any request for information which:
We use industry-standard encryption technologies when transferring and receiving payment and other sensitive data. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from or about you.
Please be assured that we take your concerns about privacy quite seriously, and we intend to take every reasonable effort to protect your privacy. If you have any questions or concerns about Visit Orlando’s privacy practices, please contact Visit Orlando’s Corporate & Social Responsibility Department:
6277 Sea Harbor Drive
Orlando, FL 32821
Any concerns brought to our attention will be promptly investigated, and you will be notified of the outcome of the investigation.