Visit Orlando Privacy Policy - EU

Privacy Policy | Collection | Usage | Accessing | GDPR

Effective Date: May 8, 2018
Last modified: December 31, 2019


Orlando/Orange County Convention & Visitors Bureau, Inc., a Florida corporation also doing business as “Visit Orlando” (”Company” or “We”) respects Your privacy and is committed to protecting it through our compliance with this policy (“Privacy Policy”).

This Privacy Policy applies to Visit Orlando members, consumers and business visitors visiting the websites of Visit Orlando (the “Websites”). As described below, this policy also applies to Our mobile app(s), WiFi hotspot portal(s), kiosks, and any other site or device operated by Us and which You provide Us with information about Yourself (the “Channels”).

Collectively, the Websites and Channels are referred to as Our “Services.” This Privacy Policy explains our practices for collecting, using, maintaining, protecting, and disclosing information via Our Services.

By voluntarily providing personal information and giving your consent, You are consenting to the collection and use of Your personal information in accordance with the terms of this Privacy Policy.

This Privacy Policy applies to information which you consent to Our collecting:

It does not apply to information collected by:

Please read this policy carefully to understand Our policies and practices regarding Your information and how We will treat it. If You do not agree with Our policies and practices, Your choice is to not use Our Services. By accessing or using the Services, You agree to this Privacy Policy to the extent provided on Our consent page at

Children Under the Age of 16

Our Services are not intended for children under 16 years of age. No one under age 16 may provide any personal information via Our Services. We do not knowingly collect personal information from children under 16. If You are under 16, do not use or provide any information about yourself to Us, including Your name, address, telephone number, email address, or any screen name or user name You may use. If We learn We have collected or received personal information from a child under 16 without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under 16, please contact Us at

Privacy Policy | Collection | Usage | Accessing | GDPR

Information We May Collect About You and How We Collect It

We may collect several types of information from and about users of Our Services, including information:

We would collect this information:

How is your personal data collected?

We use different methods to collect data from and about You including through:

You also may provide information to be posted on public areas of the Services, or transmitted to other users of the Services or third parties, such as when You use Our photo kiosk(s) (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at Your own risk. We cannot control the actions of other users of the Services or of the public with whom You may choose to share Your User Contributions. Therefore, We cannot and do not guarantee that Your User Contributions will not be viewed by unauthorized persons.

Privacy Policy | Collection | Usage | Accessing | GDPR

How We Use Your Information

With your consent, We use information that We collect about You or that You provide to Us including any personal information:

We may also use Your information to contact You about Our own and third-parties’ goods and services that may be of interest to You. You have a choice about whether or not You wish to receive such information from Us and We will not contact You for marketing purposes by postal mail, email, targeted advertising, text or telephone contact unless You have given Your prior consent.

We may use the information We have collected from You to enable Us to display advertisements to Our advertisers’ target audiences. Even though We do not disclose Your personal information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

We will hold your personal information on our systems for as long as is necessary for You to use Our Services (i.e. once We no longer provide You with Our Services or when You ask for Us to delete Your information).
We are committed to ensuring that Your information is secure. In order to prevent unauthorised access or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online.

Disclosure of Your Information

With your consent, We may disclose aggregated and/or hashed information about our users, and information that does not identify any individual, without restriction.

With your consent, We may disclose to third parties personal information that We collect or You provide as described in this Privacy Policy:

We may also disclose Your personal information:

In such event we shall limit any such disclosure to what is absolutely necessary and (if lawful and practicable) give You prior notice of any disclosure so required.

Choices About How We Use and Disclose Your Information

We strive to provide You with choices regarding the personal information You provide to Us. We have created mechanisms to provide You with control over Your information. Additionally, third parties serving You with advertisements may also with Your consent provide You with control over such ads. For example, by providing Us with Your email address, in accordance with this Privacy Policy, We may provide Your address to Social Media networks for the purpose of matching Your email address with Your Social Media account. Your email address is not provided to the third party for the third party’s use, rather, it is simply provided for matching and is then discarded. The result is that you may receive a more relevant ad on that third party Social Media platform. However, thereafter, if you decide that you do not prefer this type of “interest-based” ad after all, the ad itself may have a mechanism to disable such technology.

We only want to use Your information in a way that You approve, so in addition to using the tools described above, You may opt-out of certain marketing by sending an email request to In your email, please indicate which mode(s) of communication you would like to opt-out of (i.e. postal mail, email, targeted advertising, or telephone contact). If you are visiting other websites and see an advertisement from Visit Orlando, there may be an opportunity to opt-out of future Visit Orlando ads on that site as managed by the third party provider through its opt-out function.

Privacy Policy | Collection | Usage | Accessing | GDPR |

Accessing and Correcting Your Information

Upon Your request, We will provide you with the opportunity to review and correct the contact and payment information that We maintain about you. We will accommodate all such requests. If you wish to review the accuracy of the information you have provided from the Website and the related Services, please send an email request to Thereafter We will cease storing your information and You will cease receiving communications from Us and related third parties.

If you wish for your data to be purged from the database, you can send an email to Please note that If you delete your user contributions from the website or other services, copies of your contributions may remain viewable in cache and archived pages. Proper access and use of information provided on the Services, including User Contributions, is governed by each individual Service’s Terms of Use.

Data Security

Information on You is stored on servers located in the United States. We, or Our third-party vendors, use industry-standard encryption technologies when transferring and receiving payment and other sensitive data. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from or about you.

Unfortunately, the transmission of information via the internet is not completely secure. Although We do our best to protect Your personal information, We cannot guarantee the security of Your personal information transmitted via Our Services. Any transmission of personal information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained via Our Services or via any third-party services We may use to provide You with Our Services.

Changes to Our Privacy Policy

It is Our policy to post any changes We make to Our Privacy Policy on this page with a notice that the Privacy Policy has been updated. If We make material changes to how We treat our users’ personal information, We will notify You either via email or through a notice on this privacy Policy. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact Information

Please be assured that we take concerns about privacy quite seriously, and We intend to take every reasonable effort to protect Your privacy. If you have any questions or concerns about Visit Orlando’s privacy practices, please contact:

Visit Orlando
Attention: Privacy Policy Compliance
6277 Sea Harbor Drive, Suite 400
Orlando, FL 32821
(407) 363-5823

Any concerns brought to our attention will be promptly investigated, and you will be notified of the outcome of the investigation.

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