Visit Orlando Privacy Policy

Effective Date: September 8, 2017
Last modified: March 6, 2019

Note on September 8, 2017 modification: We have updated Our Privacy Policy, in part, to keep up with new technology offered by third parties to provide more relevant marketing to You. For example, certain third-party social media services are able to provide interest-based advertisements which may provide You with more relevant advertisements on such third-party platforms. This update discloses and explains Our use of such technology while also removing an auto-purge provision that was inadvertently included for international reasons in Our prior policy. As described below, you may always request changes to how we treat your information by contacting us at privacy@VisitOrlando.com.

Introduction

Orlando/Orange County Convention & Visitor’s Bureau, Inc, a Florida corporation also doing business as “Visit Orlando” (”Company” or “We”) respects Your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy applies to Visit Orlando members, consumers and business visitors visiting the websites of Visit Orlando, including VisitOrlando.com, Tickets.VisitOrlando.com, OrlandoMeeting.com, OrlandoMeetingInfo.com, Trade.VisitOrlando.com, Media.VisitOrlando.com, Corperate.VisitOrlando.com, Member.VisitOrlando.com, TourismMatters.com, OrlandoTravelAcademy.com, and other Visit Orlando websites (the “Websites”). As described below, this policy also applies to Our mobile app(s), WiFi hotspot portal(s), kiosks, and any other site or device operated by Us and which You provide Us with information about Yourself (the “Channels”).

Collectively, the Websites and Channels are referred to as Our “Services.” This Privacy Policy explains our practices for collecting, using, maintaining, protecting, and disclosing information via Our Services.

By voluntarily providing personal information, You are consenting to the collection and use of Your personal information in accordance with the terms of this Privacy Policy. Your use of the Visit Orlando Services will be considered Your consent to the use of Your personal information in the manner described herein.

This policy applies to information We collect:

It does not apply to information collected by:

Please read this policy carefully to understand Our policies and practices regarding Your information and how We will treat it. If You do not agree with Our policies and practices, Your choice is to not use Our Services. By accessing or using the Services, You agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of any of the Services after We make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information via Our Services. We do not knowingly collect personal information from children under 18. If You are under 18, do not use or provide any information about yourself to Us, including Your name, address, telephone number, email address, or any screen name or user name You may use. If We learn We have collected or received personal information from a child under 18 without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under 18, please contact Us at privacy@VisitOrlando.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of Our Services, including information:

We collect this information:

Information You Provide to Us

The information We collect on or through Our Services may include:

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Services, or transmitted to other users of the Services or third parties, such as when You use Our photo kiosk(s) (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at Your own risk. We cannot control the actions of other users of the Services or of the public with whom You may choose to share Your User Contributions. Therefore, We cannot and do not guarantee that Your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As You navigate through and interact with Our Services, We may use automatic data collection technologies to collect certain information about Your equipment, browsing actions, and patterns, including:

We also may use these technologies to collect information about Your online activities over time and across third-party websites or other online services (behavioral tracking).

The information We collect automatically may include personal information, or, We may maintain it or associate it with personal information We collect in other ways or receive from third parties. It helps Us to improve Our Services and to deliver a better and more personalized service.

The technologies We use for this automatic data collection may include:

Third-Party Links and Third-Party Use of Cookies and Other Tracking Technologies.

Some content You may see when using the Services, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about You when You use our website. The information they collect may be associated with Your personal information or they may collect information, including personal information, about Your online activities over time and across different websites and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If You have any questions about an advertisement or other targeted content, You should contact the responsible provider directly. For information about how You can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information, below.

Our Services may also contain links to other websites for Your reference and convenience. We are not responsible for the privacy practices employed by other websites. Visit those websites for information regarding their privacy policy prior to providing personal information.

We do not rent email addresses to third-party organizations. However, please note that We do not share email addresses with third-party organizations for their marketing purposes, instead, We may occasionally send You messages from reputable third-parties on their behalf, and You will be able to opt-out of future third party offers if You choose to opt-out as set forth below.

How We Use Your Information

We use information that We collect about You or that You provide to Us, including any personal information:

We may also use Your information to contact You about Our own and third-parties’ goods and services that may be of interest to You. If You do not want Us to use Your information in this way, please [check the relevant box located on the form on which We collect Your data (the [order form/registration form])/adjust Your user preferences in Your account profile.] For more information, see Choices About How We Use and Disclose Your Information.

We may use the information We have collected from You to enable Us to display advertisements to Our advertisers’ target audiences. Even though We do not disclose Your personal information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria and you should review its data protection policy.

Disclosure of Your Information

We may disclose aggregated and/or hashed information about our users, and information that does not identify any individual, without restriction. In those cases, the personal information is duly anonymized.

We may disclose personal information that We collect or You provide as described in this privacy policy:

We may also disclose Your personal information:

Choices About How We Use and Disclose Your Information

We strive to provide You with choices regarding the personal information You provide to Us. By providing Visit Orlando with Your email address and electing to receive Our newsletter and other marketing You provided Visit Orlando with your consent to receive email communications about new Visit Orlando products and services, third party offers´ you have authorized to receive, or other promotional Visit Orlando communications.

We have created mechanisms to provide You with control over Your information. Additionally, third parties (i.e. social media networks and digital media vendors) serving You with advertisements may also provide You with control over such ads. For example, if you authorize that by providing Us with Your email address, in accordance with this Privacy Policy, We may provide Your address to certain social media networks upon authorization for the purpose of matching Your email address with Your social media account. Your email address is not provided to the third party for the third party’s use, rather, it is simply provided for matching and is then discarded. The result is that you may receive a more relevant ad on that third party social media platform. However, if you do not prefer this type of “interest-based” ad, the ad itself may have a mechanism to disable such technology. Additionally:

We only want to use Your information in a way that You approve, so in addition to using the tools described above, You may opt-out of certain marketing by sending an email request to privacy@VisitOrlando.com. You will always have access to update and rectify their personal information.In your email, please indicate which mode(s) of communication you would like to opt-out of (i.e. postal mail, email, targeted advertising, or telephone contact). If you are visiting other websites and see an advertisement from Visit Orlando, there may be an opportunity to opt-out of future Visit Orlando ads on that site as managed by the third party provider through its opt-out function.

Please note that Visit Orlando Members who opt-out of promotional Visit Orlando communications will continue to receive non-promotional Visit Orlando communications via email that are otherwise provided as conditions of membership. If You have Membership questions, please contact Member Relations at 407-541-4303 or via email at memberrelations@VisitOrlando.com.

Accessing and Correcting Your Information

Upon Your request, We will provide you with the opportunity to review and correct the contact and payment information that We maintain about you. We will accommodate all reasonable requests. If you wish to review the accuracy of the information you have provided, please send an email request to privacy@VisitOrlando.com.

If You delete Your User Contributions from the Website or other Services, copies of Your User Contributions may remain viewable in cached and archived pages. Proper access and use of information provided on the Services, including User Contributions, is governed by each individual Service’s Terms of Use.

Your Rights to request information

Users of Our Services may request certain information regarding Our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@VisitOrlando.com.

Data Security

We, or Our third-party vendors, use industry-standard encryption technologies when transferring and receiving payment and other sensitive data. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from or about you.

Unfortunately, the transmission of information via the internet is not completely secure, we dress your information with technical and administrative resources that will ensure the security to the information and will avoid adulteration, loss, consultation, use, or unauthorized or fraudulent access to this information., . . .

Changes to Our Privacy Policy

It is Our policy to post any changes We make to Our Privacy Policy on this page with a notice that the Privacy Policy has been updated. If We make material changes to how We treat our users’ personal information, We will notify You either via email or through a notice on this privacy Policy. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes. Your continued use of Our Services shall constitute Your acceptance of any such changes.

Contact Information

Please be assured that we take concerns about privacy quite seriously, and We intend to take every reasonable effort to protect Your privacy. If you have any questions, concerns or claims about Visit Orlando’s privacy practices or the infringement of our Personal Data Provisions , please contact:

Visit Orlando
Attention: Privacy Policy Compliance
6277 Sea Harbor Drive, Suite 400
Orlando, FL 32821
(407) 541-4301
privacy@VisitOrlando.com

We will be responding your communication within the following 5 days after receiving it.

Acceptance: By signing this document or clicking here, you accept Visit Orlando Privacy Policy

Any concerns brought to our attention will be promptly investigated, and you will be notified of the outcome of the investigation.