Get details about the new safety regulations and what’s open at Disney Springs® at Walt Disney World® Resort and Universal CityWalk (pictured) at Universal Orlando Resort.


Updated May 20, 2021

In May, Orlando’s world-famous theme parks took the first steps toward a safe, phased return to normalcy with the reopening of Disney Springs® at Walt Disney World® Resort and Universal CityWalk at Universal Orlando Resort. Here’s a look at what to expect during your next visit to these unique dining and entertainment districts, including which businesses are open and their current safety regulations!

Learn more: Orlando Theme Parks Now Open

Please note: Depending on the timing of your visit, some experiences may be temporarily modified or closed. Learn more about healthy travel and what’s open in Orlando, and check with your favorite attractions for their current status.

Disney Springs® at Walt Disney World® Resort

Overview of restaurants at Disney Springs
Disney Springs® at Walt Disney World® Resort in Orlando

New Safety Measures at Disney Springs

For the safety of guests and Cast Members, the following measures have been enacted at Disney Springs in Orlando:

Increased Disinfecting and Sanitation

Cleaning and disinfection have been increased in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, guests are highly encouraged to use Disney Springs’ hand sanitizer and hand-washing locations.

Face Coverings Required for Guests Ages 3 and Up

All guests ages 3 and up and all Cast Members are required to wear face coverings at all times, except when eating or drinking or, if staying at a resort, swimming. (However, guests must stay stationary and socially distanced from other parties while eating or drinking.) Additionally, you can remove your face mask while visiting "Relaxation Zones" at select areas in Walt Disney World Resort's parks. Costume masks are prohibited from being worn, in alignment with Walt Disney World’s existing rules. Additionally, neck gaiters and masks with valves, mesh or other openings are not permitted.

Physical Distancing Practices

Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines, including areas around cash registers or at Guest Relations.

Temporary Operation Modifications

These changes include reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas. Disney also recommends that all guests use cashless payment options whenever possible during their visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. You can also opt for contactless payment options, such as mobile wallets, or use cash to purchase a Disney Gift Card at the Welcome Center (Guest Relations) and select merchandise locations. Guests are further encouraged to use the mobile order service in the My Disney Experience app at participating locations.

What’s Open at Disney Springs

Visit DisneySprings.com for a complete list of restaurants, stores and other businesses that are currently open. For more information about Disney Springs’ reopening, click here.

Universal CityWalk at Universal Orlando Resort

View of Universal CityWalk at night
Universal CityWalk at Universal Orlando Resort

Universal Orlando Resort's theme parks and Universal CityWalk are open for business.

Updated Safety Guidelines for Your Upcoming Trip

Universal Orlando Resort is excited to enhance your experience with the latest safety updates from local health and government officials.

  • Face coverings are not mandatory while outdoors.
  • Face coverings are still required in all indoor locations including shops and restaurants.
  • Face coverings are required at all attractions — from the moment the queue begins until the exit of the experience.
  • Guests must still provide their own face covering.
  • Social distancing between travel parties remains at 3 feet (1 meter).

Other measures include:

Increased Sanitation

All guests and Team Members are asked to wash their hands often. Furthermore, guests will be required to use hand sanitizer at select locations. Universal Orlando has also increased their already-aggressive cleaning and disinfection procedures and is frequently cleaning all high-touch surfaces.

Follow Floor Markings & Team Member Directions

When present, please stand on the floor markings until the group in front of you moves forward. Guests are also asked to follow all directions from Team Members.

What’s Open at Universal CityWalk

Visit UniversalOrlando.com for a complete list of restaurants, stores and other businesses that are currently open. For more information about Universal CityWalk’s reopening, click here.

Please note: Any public location where people are present provides an inherent risk of exposure to COVID-19, and there is no guarantee that you will not be exposed during your visit. Additionally, Orange County requires the use of face masks in public places, with some exceptions. Social distancing is also strongly encouraged per CDC recommendations. Some images on the website do not reflect current versions of the experiences or updated operational or safety guidelines.


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