Visit Orlando is now recruiting for a full-time Sales Senior Coordinator. The Sales Senior Coordinator provides primary support to the In-market Sales team as well as back-up to the Sales & Services Support team. Works with Sales & Services Operations Manager on tradeshow and event follow-up for client impressions reporting, JIRA ticketing and testing and fully cross-trained in sales support roles to conduct departmental/new hire training.


MAJOR AREAS OF ACCOUNTABILITY:

  • Provides support for the Destination Site Manager and In-market team, including setting up meetings, sending client amenities, making travel arrangements, processing expense reports and invoices.
  • Works with Sales & Services Operations Manager on tradeshow and event follow up for client impressions report.
       a. Collect attendee information received from tradeshows and events through lead retrieval system and create spreadsheets to upload into Salesforce.
       b. Works with the Sales team lead to uncover which leads should be distributed to the sales team.
       c. Ensures attendee's contact information is entered correctly in order to extract an accurate productivity report with no duplication.
       d. Assists Sales& Services Operations Manager with appointment scheduling for hosted buyer shows.
  • Maintains Salesforce with elead, definite and cancel forms In-Market team and as back-up for the Convention Sales Department. Forwards necessary information to hotels in an accurate and timely manner. Sends definite forms to members to fill out. 
  • Format and send housing charts out to clients as needed. 
  • Facilitates incentive flight purchases including researching flight options, working with clients, purchasing flights and completing invoice request forms for fair share costs between members. Responsible for tracking the Strategic Accounts Incentives funds that have been dispersed to clients in Salesforce.
  • Coordinates all site tours at the member properties for the In-market Account Directors by working with the clients and members and creating and distributing the itineraries. Also, updating all the information in Salesforce.
  • Works with the citywide assistants as a liaison to ensure all support needs are being accomplished.
  • Works with the Sales & Services Operations Manager in regard to Saleforce and the JIRA ticket management system. Submits cases and conducts testing and troubleshooting of issues in the system to make sure they are resolved. Proactively finds areas for improvement within Salesforce as a Power User.
  • Compiles Tourism Matters content for the Sales and Services Department and provides to Print and Digital Services.
  • Provides backup to the Convention Marketing Representative with sales PowerPoint presentations.
  • Coordinates with the Sales & Services Operations Manager to set up all new hire training schedules and ensure all new hires are onboarded and trained according to company policies. Provides ongoing training and support to the Sales Support Team.
  • Ensures own work area is maintained in a safe and clean manner.
  • Performs other accountabilities and projects as assigned.
  • Ensures protection of the Orlando Brand. Serves as Brand ambassador.
  • Backup to receptionist when needed. 

 

QUALIFICATION REQUIREMENTS:


EDUCATION AND/OR EXPERIENCE:

 

Associates degree from college; plus 2-3 years related experience; or equivalent combination of education/training and experience. Strong communication skills, both verbally and in writing.

 

COMPUTER SKILLS:

 

Keyboarding speed of 50 cwpm, proficiency in MS Word, Excel, Outlook and PowerPoint.

 

LANGUAGE SKILLS:

 

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-to-one and small groups situations to customers, clients and other employees of the organization.

 

MATHEMATICAL SKILLS:

 

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

 

REASONING ABILITY:

 

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS:

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.

 

WORK ENVIRONMENT:

 

The environment for this job is typical for an office and does not result in exposure to conditions outside of the normal office environment.

 

 

EEO

 

APPLY NOW

Email your (Word, PDF) Resume to: human.resources@visitorlando.com    

    OR

Fax your Resume to: (407) 370-5006