Digital Asset System Manager

Primary Objective:

The DAM Administrator will maintain and promote our global Digital Asset Management (DAM) platform – Widen (VOLT). They will be the lead in areas of technical system maintenance, global processes and procedures including rights management, communications, metadata creation and consistency, training, and user support.

This person will be responsible for managing, mentoring, reviewing, sharing and enforcing best practices. Approximately 50% of this position will be uploading and tagging image & video files.

The DAM Administrator will work closely with the Director, of Creative Services to ensure all assets and source files are submitted to the DAM with accurate metadata and using a common global process, and also for escalation issues or when key decisions about system functionality and/or company policies or processes need to be created or modified.

Key Responsibilities:

  • Identify and provide ongoing training to various asset creators and agencies to efficiently and effectively submit assets for integration into the system.
  • Create, communicate and help enforce processes and procedures to acquire proper legal paperwork and appropriate metadata throughout the different user groups – with the set-up of User Roles and Permissions
  • Create and support "best practices" to improve the system, various processes, and communication opportunities.
  • Maintain supporting documentation for the system, including legal policies and training sessions.
  • Work closely with our outside agencies to ensure consistency in file uploads, metadata, policies and procedures.
  • Ability to work in an international environment with an understanding of those asset challenges.
  • Experience in archiving and creation of department-specific portals for ease of use.
  • Track performance and gather user feedback yearly to continue improving the system, process and training.



Qualification Requirements:


  • Bachelor’s Degree in Library Science, Archive Management, Communications, or Information Systems with a minimum of 5 years of experience working with a digital asset management system, preferably in a creative environment.
  • Experience with a creative department workflow, basic design and production knowledge, creative standards, and photographic file types is required.
  • Experience with digital asset management, technical projects and search technologies.
  • Experience using a structured digital environment to catalog visual assets with a strong understanding of databases and media asset organization.
  • Must be detail-oriented, and able to perform data entry with a high degree of accuracy.
  • Possess the ability to establish and enforce companywide standards.
  • Must be highly organized, results-oriented, schedule driven, and have excellent written and oral communication, time-management, and organizational skills.
  • Must be comfortable working with diverse teams and have the ability to work effectively with people in-person and virtually to identify and gather assets.
  • Flexibility to quickly shift priorities based on business demands. Superior problem-solving skills are a must.

Must possess a high level of proficiency in digital asset management software – Widen preferred. Proficiency in MS Office (Outlook, Teams, Word, Excel, PowerPoint). Knowledge of project scheduling systems such as Jira, and Adobe CC is a plus. Working knowledge of office equipment - printers and copiers.

Must demonstrate strong written and verbal communication skills, and have the ability to read, analyze and interpret job requests, correspondence, specifications, procedures and production schedules. Must be able to write reports, business correspondence and procedures. Must be able to communicate effectivity and present information accurately.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

The environment for this job is typical for an office and does not result in exposure to conditions outside of the normal office environment.

Candidates must be located in Orlando. There is no relocation assistance available for this position. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract.

If you would like to apply, please send your resume to

About Us


Our mission is to inspire, promote and grow global travel to Orlando for economic and community benefit. Our Core Values are: (1) WE INNOVATE: We are free to be curious and to create what we imagine. We go beyond delivering what works, we deliver what’s next; (2) WE TRUST: We are stewards of the resources and experiences entrusted to us. We show up for each other and our community. Trust is our currency; (3) WE WELCOME: We are diverse by nature and inclusive by choice. Everyone belongs here; (4) WE SERVE: We are dedicated to serving our community and each other. Service is our superpower; (5) WE “ORLANDO”: We create moments that matter and have a blast doing it! Fun has no height restrictions.