Visit Orlando Online Privacy Policy

Effective 07/29/16

General Statement of Privacy

Orlando/Orange County Convention & Visitor’s Bureau, Inc, a Florida corporation (“Visit Orlando”) respects the privacy of those who visit our site(s) and/or mobile services.

This Privacy Policy applies to Members, consumers and business visitors visiting the websites of Visit Orlando, including,,,, and any additional sites associated with Visit Orlando.

Information We Collect

When you visit one of the websites mentioned above, our Web server automatically recognizes the domain name of your computer or Web-enabled device. We collect information that you voluntarily share when you complete an online registration form, respond to a survey, request visitor information, enter a contest, make a purchase, or make postings to bulletin boards or chat areas on our sites or via other website transactions. This information may include, but is not limited to, your name, company name, address, phone number, fax number, email address and payment information.

By voluntarily providing personal information, you are consenting to the collection and use of your personal information in accordance with the terms of this Privacy Policy. Your use of the Visit Orlando site or other online or mobile services will be considered your consent to the use of your personal information in the manner described.

When you make a purchase on one of our websites, we will collect the additional contact and payment information, payment history, profile and preference information that you provide.

We may also collect information on what pages you access or visit, as described below.

Use of Information by Visit Orlando

Visit Orlando uses information collected about visitors to our websites to:

  • fulfil purchase and other requests made by visitors;
  • provide benefits of membership, including non-promotional Visit Orlando communications;
  • improve the content of our websites
  • customize the content, advertising and/or layout of Web pages for individual visitors;
  • contact members and those who visit our sites about new Visit Orlando products and services or upcoming events;
  • notify visitors about updates to our websites;
  • contact visitors for marketing purposes;
  • disclose information, when legally required to do so, at the request of governmental authorities conducting an investigation; and to
  • verify or enforce compliance with the policies governing our websites and applicable laws, or to protect against misuse or unauthorized use of our websites.

The use and disclosure of personal information will be strictly limited to the purpose for which it was collected, as identified above.

Visit Orlando may share information collected through our websites with agents or contractors authorized solely to perform services on our behalf, such as providing support for our internal operations. The information which may be disclosed to third parties is only that which is authorized by Visit Orlando, or required by law. Information transferred to these parties will be isolated to strictly that information required to fulfil the third party’s responsibilities, and will be returned or disposed of upon completion of the third party contract.

Note that we will automatically discard personal information, and cease all communication with any person who has not had any transactions with Visit Orlando for two or more years.

Third Party Links

Visit Orlando’s various sites and mobile services may contain links to other websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other websites, and those other websites have not agreed to our privacy policy. Visit those websites for information regarding their privacy policy prior to providing personal information. The links we provide on Visit Orlando’s site(s) are here for your reference and convenience. We do not control any of these websites, nor are we responsible for their content. Visit Orlando does not imply any endorsement of the material on such websites or any association with their operators by including these links on or our related sites and/or mobile services. If you decide to access any of these websites you do so entirely at your own risk and you should be aware that upon using these links you may leave Visit Orlando’s site(s).

We do not rent email addresses to third-party organizations. From time to time, Visit Orlando may also share information collected through our websites with other reputable third-party organizations whose products or services we feel may be of interest to you or to deliver on our behalf advertisements to you on other Websites you visit. However, please note that we do not share email addresses with third-party organizations for their marketing purposes, instead, we may occasionally send you messages from reputable third-parties on their behalf, and you will be able to opt-out of future third party offers if you choose to opt-out as set forth below.

We may allow advertisements to be placed on our websites by third-party organizations. Those organizations may collect web-reporting data on their placed advertisements.

Children does not knowingly collect Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe that has Personally Identifiable Information about anyone under the age of 13, please contact us at

Use of Cookies and Browser-Level Information

A “cookie” is a small piece of information that a website can store in a designated file on your computer or Web-enabled device. Cookies can be used, among other things, to identify your computer or device, sometime across multiple devices, when you log into a website and may track your IP address (which provides general location data).

When you visit our websites, we use cookies to collect aggregate information on the number of visitors to our site and the number of pages viewed. While Visit Orlando does analysis of its website logs to monitor the flow of traffic and make improvements to the sites content, its website logs are not personally identifiable, and no attempt is made to link them to individual visitors to this site. This information is used only by Visit Orlando and its agents or contractors and is not shared with any third-party companies. Our service providers may use tracking tools such as cookies to track your IP address in order to monitor how effective our advertisements are at inspiring you to visit Orlando. If you wish to opt out of cookies that allow us to serve our advertisements while you are in Orlando, and collect aggregate information on arrivals, click Here.

If you register through one of our websites, we place a unique identifier cookie that is used to maintain your “sign on” status for the duration of your visit to the site, customize or tailor your visit and to store your user preferences for that site over time. We may also use cookies to track the pages visited so that we can deliver web content based on a visitor’s profile (as provided by the visitor) and the visitor’s past activity on that site. The use of these cookies also enables our sites to “remember” the items that visitors add to their shopping carts as they browse elsewhere on the site, to alert visitors to new areas that we think might be of interest to them when they return to the site, to ensure that visitors are not repeatedly sent the same banner ads, and to customize the web page content based on a visitor’s browser type or other information that the visitor sends.

Through your use of the Visit Orlando site and other online or mobile services, you are providing express consent to the use of cookies in the manner described above.

Clickstream Data

We collect clickstream data and HTTP protocol elements through access logs. This information is not personally identifiable and is used for website and system administration, including research and development, user analysis and business decision-making.

“How do I opt out?”: Choices about Data Collection and Use

By providing Visit Orlando with your email address you provide Visit Orlando with your implied consent to receive email communications about new Visit Orlando products and services, third party offers we may send you, or other promotional Visit Orlando communications.

If you do not wish to receive such communications, you may opt-out by sending an email request to In your email, please indicate which mode(s) of communication you would like to opt-out of (postal mail, email or telephone contact). If you are visiting other websites and see an advertisement from Visit Orlando, there will be an opportunity to opt-out of future Visit Orlando ads on that site as managed by the third party provider through its opt-out function.

Please note that Visit Orlando Members who opt-out of promotional Visit Orlando communications will continue to receive non-promotional Visit Orlando communications via email that are otherwise provided as conditions of membership. If you have Membership questions, please contact Member Relations at 407-541-4303 or via email at

If you do not wish to have your information shared with third party companies as previously described, please send an email request to indicating such. We will be sure your name is removed from the list we share with other organizations.

You can also contact us by mail or phone:

Visit Orlando
6277 Sea Harbor Drive
Suite 400
Orlando, FL 32821
(407) 541-4301

Visitors can also choose not to accept cookies. Your Web browser may alert and permit you to refuse cookies. Please check with the company operating your browser for more information on how to change those browser-level settings. Please note that disabling cookies for some services may affect your ability to use that service.

Access and Correction

Upon your request, we will provide you with the opportunity to review and correct the contact and payment information that we maintain about you. We will accommodate all reasonable requests. If you wish to review the accuracy of the information you have provided, please send an email request to

Visit Orlando may request that you supply enough information to enable us to account for the existence, use, and disclosure of your personal information. Upon a request for access to information, we will undertake to respond within thirty (30) days, and no longer than sixty (60) days, of the receipt of your request. Visit Orlando reserves the right to refuse any request for information which:

  • would reveal personal information about another individual;
  • seeks disclosure which is prohibited by law;
  • is protected by solicitor-client privilege;
  • would reasonably be expected to harm an individual’s life or security;
  • was generated in the course of a formal dispute resolution process;
  • would, in Visit Orlando’s opinion, be inappropriate.


We use industry-standard encryption technologies when transferring and receiving payment and other sensitive data. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from or about you.

Changes to This Privacy Policy

You agree to regularly review this Agreement and to review the most current Privacy Policy. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. Visit Orlando reserves the right in its discretion to change the Privacy Policy at any time and your continued use of the Site thirty (30) days after the posting of any amended Terms of Use shall constitute notice as well as your agreement to be bound by any such changes.

Questions and Concerns

Please be assured that we take your concerns about privacy quite seriously, and we intend to take every reasonable effort to protect your privacy. If you have any questions or concerns about Visit Orlando’s privacy practices, please contact Visit Orlando’s Corporate & Social Responsibility Department:

Visit Orlando
Attention: Privacy Policy Compliance
6277 Sea Harbor Drive
Suite 400
Orlando, FL 32821
(407) 541-4301

Any concerns brought to our attention will be promptly investigated, and you will be notified of the outcome of the investigation.